EServices keeps timing out and won’t allow me to do anything.

You need to clear your browser.  Then make sure you are logging into the new eServices page.

NOTE:  Your screens could look slightly different depending on your machine and/or browser version.

CLEARING GOOGLE CHROME (Version 72.0.3626.96)
Click on the settings icon that appears to the right of the address bar.   In the newest versions of Chrome, this appears as three vertical dots   and in older versions will be three horizontal lines  or a wrench icon .  Hover mouse over “More tools” and click on “Clear browsing data”.  Or you can hold <ctrl> + <shift> + <delete>.

On the Advanced tab, Time range should be All time,  check Browsing history, Download  history, Cookies and other site data and Cached images and files and click Clear data.  Be sure to close  the browser, open new browser and try again.

CLEARING MOZILLA FIREFOX
Click on the settings icon and then “History” or click “History” and then “Clear Recent History…”
firefox
firefox1
Or
firefox3

Select “Everything” and click “Clear Now”.
firefox2

Close browser, open new browser and try again..

CLEARING MICROSOFT INTERNET EXPLORER
Click “Tools” and then click “Delete browsing history…”
IE1

Click “Delete”.
IE2

Close browser, open new browser and try again.

OR you can use shortcut keys <Ctrl> <Shift> <Delete> to get to browsing data/history.
keyboard

CLEARING SAFARI 8.0 – 10.0 (MAC)

Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.

In the window that appears, click the Privacy tab. Click the button Remove All Website Data….

Click Remove Now in the pop up window that appears.

Or, you can use one internet browser for your personal Gmail, and a different one for Los Rios Gmail.

At this time, the help desk suggests using Firefox for all College-related internet activity – and Chrome, Safari, or Internet Explorer for personal internet browsing.

Do you have an alternate browser installed?  If you are using Google Chrome, try using Firefox.

DOWNLOADING AND INSTALLING FIREFOX

  1. Open another browser (i.e. – Internet Explorer, Chrome, Safari) and bring up the website http://www.firefox.com.
  2. From that page, you can click on the button that says “Free Download” and begin to install the browser.
  3. **At the end of the installation – It will ask you if you’d like to Import your settings and favorites from another browser, you must change the option to:  “Don’t Import Anything”.
  4. Once the installation finishes, restart your computer again.

If you are unable to find a resolution to your issue or have further questions please submit an EServices Support Request.

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