Why can’t I pay my fees?

Browser compatibility, version, and configuration can all pose problems with the payment process.  If you are using Google Chrome or Safari and receive a blank page, upon payment submission, the payment did not go through.  User an alternate browser to make your payment.

The number one reason payments are declined is because the mailing address you entered on the payment screen does not match what your bank has for you.  In some cases the payment is declined for insufficient funds.  Call your bank to verify the address you are using is the same address you entered on the payment screen and that there are sufficient funds in the account.

Payment calculation errors is another common cause for payment issues.  If you receive these types of errors, submit a trouble ticket and our analysts will correct your records.

If you are unable to find a resolution to your issue or have further questions please submit an EServices Support Request.

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