DUO – Mobile Device Activation

DUO Multi Factor Authentication

Setup & Activation / Standard Authentication / Alternative Authentication / Smartphone Help

January 4, 2021

Setup & Activation

Please follow the instructions in the following link.  (You will be prompted for your Single-Sign On to access.)

https://web.microsoftstream.com/video/9ab8f557-63db-48b9-8dac-8e112d6c526b

Standard Authentication

Assuming you have previously configured DUO Mobile on your smartphone and installed GlobalProtect on your computer, you may use the following steps to login to Los Rios’ GlobalProtect VPN on a regular basis.

Click the GlobalProtect icon in your system tray. It is the grey Earth  You may need to click the triangle to the left of your computer’s clock in order to see it.

Click the Connect button on the GlobalProtect screen.

Sign into the District’s Single-Sign-On page.

If, during setup, you chose to automatically perform one of the authentication options, you will receive that prompt now. Otherwise, you will see a selection screen allowing you to choose how you would like to proceed.
DUO Mobile no longer associated between smartphone and Los Rios’ GlobalProtect VPN

If you have previously enrolled in DUO Mobile for Los Rios’ GlobalProtect VPN on your smartphone and have either:

  • Uninstalled and then reinstalled the DUO Mobile App
  • Reinstalled the mobile operating system
  • Replaced your phone with a new phone (using the same phone number)

The DUO Mobile app will need to be re-configured for use with Los Rios’ GlobalProtect VPN before allowing you to authenticate via Send me a Push or Enter a Passcode.

Temporarily, you may use Call Me or Enter a Passcode -> Text me new codes to authenticate with DUO Mobile.

Alternative Authentication – Call Me

After pressing the Connect button on GlobalProtect and signing into the District’s Single-Sign-On page.

  • If you see the blue-bar at the bottom, click “Cancel”
  • Follow the instructions in the table SELECTION OPTIONS above for Call Me

Alternative Authentication – Text me new codes

After pressing the Connect button on GlobalProtect and signing into the District’s Single-Sign-On page.

  • If you see the blue-bar at the bottom, click “Cancel”
  • Follow the instructions in the table SELECTION OPTIONS above for Enter a Passcode with the Alternative

Smartphone Help

All of the following options will require you to re-setup the DUO Mobile app on your smartphone and associate it with Los Rios’ GlobalProtect VPN.  Instructions can be found in the video referenced under Setup & Activation.

  • If you have replaced your smartphone with a new phone associated with a different cell phone number, email mfa@losrios.edu to request an MFA re-activation.
  • If you know you are planning to replace your smartphone in advance, email mfa@losrios.edu to request an MFA re-enrollment.
  • If you’ve lost your smartphone, email mfa@losrios.edu to request an MFA re-enrollment.
  • If you want to change your default authentication option, email mfa@losrios.edu to request an MFA re-enrollment.

Other Notes

    • District IT recommends you choose Automatically send this device a Duo Push when setting up your smartphone to use DUO Mobile with Los Rios’ GlobalProtect VPN.
    • If you receive an authentication request without asking for one yourself, please immediately change your district password (https://www.losrios.edu/password) and then contact your campus IT department.
    • GlobalProtect VPN will automatically disconnect after a few hours of idle connectivity.